A.M.B. Skin Studio Spa Policies
Reservations:
In order to ensure your desired appointments, we recommend scheduling your appointment a week in advance to be able to schedule your desired time frame. Appointments can be booked on Vagaro or through the links on this site. We may request a credit card on file to complete any bookings. This is needed to finalize the appointment and have a touchless payment option for you.
Phone Calls:
The Skin Studio phone number is (262) 544-2040. Due to the appointment based nature of these services, I may not always be available to answer the phone. Please leave a detailed message or text with the answering service and I will return your call as soon as possible. I may return your message with a text in some cases to be as quiet as possible and sensitive to the needs of the massage therapist on the premises.
Arrival/Late Arrivals:
We respectfully request that you arrive 5 – 10 minutes before your appointment. This is so you can fill out any necessary forms, decompress, and make use of the facilities. Please turn off cell phones and devices upon arrival for your relaxation and the relaxation of others. Unfortunately, untimely arrivals may be subject to a reduced treatment time, with respect for subsequent guests. Excessive lateness, (20 minutes or more for most services), may result in your service having to be rescheduled. Please call ahead if being late is unavoidable to make arrangements with the service provider.
Cancellations/No Shows:
Your Spa Service is reserved especially for you. Should you need to reschedule or cancel, please notify the Skin Studio more than 48 hours in advance. Please allow 72 hours of notice if rescheduling or canceling group appointments or multiple (3 or more) services. Failure to give notice is considered a No Call/No Show situation. No Call/No Shows are very damaging to service providers in the spa industry. Even though there are times when schedules and stress get the best of us and the memory slips; consistent no shows will result in the client only being able to book same day appointments. The levying of a $35 no show or late cancellation fee can occur for each missed appointment or late cancellation. Consistent no shows are considered 2 or more missed services in a calendar year. A late cancellation is defined as any cancelled appointment with less than 24 hrs notice. Weather emergency related cancellations will not be penalized.
This is a Wellness Establishment:
The Facial Spa Services are here to improve your wellness and relaxation. If the service provider considers the environment threatening in the treatment room or a person is behaving inappropriately, that situation will be immediately handled and the situation will be immediately documented by the management. I strive to create a safe, comforting and mindful environment.
Cell Phones and Electronic Devices:
Cell phones and devices should be turned off in the treatment room for your relaxation. Devices should not be in use in public areas of the microspa facility.
Medical Conditions:
All guests are asked to fill out a brief skin questionnaire e-document/waiver sent via email or presented on an IPad upon arrival. Allow an extra 5 -10 minutes before your appointment for filling out any necessary forms. Please declare any medical conditions on your online questionnaire and to the service provider. Certain services and products may not be advisable to you. We ask about medications and allergies to best serve you and take care of your skin.
The Facial Spa Services are for wellness, beautification, skin care education, and relaxation purposes and make no medical claims.
Product Returns and Exchanges:
Unopened and unused product can be returned within 30 days for a refund or exchange. A sales receipt will be needed at the time of the refund or exchange.
All service and gift card sales are final.
Discounts, Specials and Promotions:
Only one discount or promotion can be used per service or product.
Specials and discounts can be offered at anytime. Please discuss discount options with Adrienne at the beginning of your service.
Prices and Service:
Although we make every effort to keep our website and spa menu updated, prices and services are subject to change at any time.
Age Requirements:
Although we encourage good skincare habits at any age, Esthetics guests under 18 need the approval of or be accompanied by an adult guardian.
Modesty and What to Wear to a Facial Spa Service:
The service provider will give instructions as to the changing and body positioning needs for your treatment. They will leave the room for you to change and get into the table. A spa wrap is offered for additional warmth and modesty. There is also a locker facility available in the wellness center if you prefer to change into a robe and store clothing. The service provider will have you covered by either towels, sheets, blankets or spa wraps depending on the treatment. Only the area being treated will be exposed at any given time. The service provider will also remove themselves from the treatment room before you leave the table. Feel free to ask the service provider about any questions you have about draping or changing.
The Specialized Treatment Services, LED Microfacial, Peel and Smooth Treatment and the Express Facial do not require changing as they are shorter booking times and only need the face to be exposed. Draping will be provided for protect your clothing.
Please leave any valuables and jewelry at home. There is a rack and hangars to place personal items, but no lockers are available in the treatment room.
Cleanliness and Sanitation is important at the Skin Studio. The treatment room, retail area, and waiting area are consistently cleaned and disinfected.
