A.M.B. Skin Care Studio Spa Policies
In order to ensure your desired appointments, we recommend scheduling your appointment in advance to schedule your desired appointments. Appointments can be booked on invivowellness.com, through the links on this site, via the Mindbody App, or by calling (414) 265-5606.
We respectfully request you arrive 15 minutes before your appointment so you can fill out any necessary paperwork, decompress, and make use of the spa facilities. Please turn off cell phones and devices upon arrival for your relaxation and the relaxation of others. Unfortunately, untimely arrivals may be subject to a reduced treatment time, at scheduled price, with respect for subsequent guests. Excessive lateness, 20 minutes or more for most services, may result in your service having to be rescheduled. Please call ahead if being late is unavoidable to make arrangements with the service provider.
Your Esthetics Spa Service is reserved especially for you. Should you need to reschedule or cancel, please notify us at least 24 hours in advance. Please allow 48 hours of notice if rescheduling or canceling group appointments or multiple (2 or more) services. Failure to give notice is considered a No Call/No Show situation. No Call/No Shows are very damaging to service providers in the spa industry. Even though there are times when time and stress get the best of us and the memory slips; consistent no shows will result in the client only being able to book same day appointments. The levying of a $35 no show or late cancellation fee can occur for each missed appointment. Consistent no shows are considered 2 or more missed services in a calendar year. A late cancellation is defined as any cancelled appointment with less than 24 hrs notice.
This is a Wellness Establishment:
The Esthetics Spa Services are here to improve your wellness and relaxation. If the service provider considers the environment threatening in the treatment room or a person is behaving inappropriately, that person will be immediately referred to the INVIVO front desk and management will be notified. We strive to create a safe, comforting and mindful environment.
Cell Phones and Electronic Devices:
Cell phones and devices should be turned off in the treatment room for your relaxation. Devices should not be in use in public areas of the Invivo facility.
All guests are asked to fill out a brief skin questionnaire upon arrival. Please allow 15 extra minutes before your appointment for filling out any necessary paperwork. Please declare any medical conditions on your questionnaire paperwork and to the service provider. Certain treatments and products may not be advisable to you. We ask about medications and allergies to best serve you and take care of your skin.
The Esthetics Spa Services are for wellness, beautification, and relaxation purposes and make no medical claims.
Product Returns and Exchanges:
Unopened and unused product can be returned within 30 days for a refund or exchange. A sales receipt will be needed at the time of the refund or exchange.
All service sales are final.
Discounts, Specials and Promotions:
Only one discount or promotion can be used per service.
Specials and discounts can be offered at anytime. Please discuss discount options with the Invivo front desk staff or Adrienne at the beginning of your service.
A 10% rebook discount is offered for those who book for future appointments at the time of payment.
Prices and Service:
Although we make every effort to keep our website and spa menu updated, prices and services are subject to change at any time.
Although we encourage good skincare habits at any age, Esthetics guests under 18 need the approval of or be accompanied by an adult guardian.
Modesty and What to Wear to a Treatment:
The service provider will give instructions as to the changing and body positioning needs for your treatment. They will leave the room for you to change and get into the table. A spa wrap is offered for additional warmth and modesty. There is also a locker facility available if you prefer to change into a robe and store clothing there. The service provider will have you covered by either towels, sheets, blankets or spa wraps depending on the treatment. Only the area being treated will be exposed at any given time. They will also remove themselves from the treatment room before you leave the table. Feel free to ask the service provider about any questions you have about draping or changing.
The Treatment Services and 35 Minute Facial do not require changing as they are shorter booking times and only need the face to be exposed.
Please lock up any valuables and jewelry in the Invivo locker room or leave them at home.