A.M.B. Skin Care Studio Spa Policies
In order to ensure your desired appointments, we recommend scheduling your appointment a week in advance to be able to schedule your desired time frame. Appointments can be booked on invivowellness.com, through the links on this site, on the Mindbody App, or call (414) 265-5606. We will request a credit card on file to complete any bookings. This is needed to finalize the appointment and have a touchless payment option for you.
We respectfully request that you arrive 15 minutes before your appointment. This is so you can fill out any necessary paperwork, decompress, and make use of the Invivo facilities. Please turn off cell phones and devices upon arrival for your relaxation and the relaxation of others. Unfortunately, untimely arrivals may be subject to a reduced treatment time, with respect for subsequent guests. Excessive lateness, (20 minutes or more for most services), may result in your service having to be rescheduled. Please call ahead if being late is unavoidable to make arrangements with the service provider.
Your Spa Service is reserved especially for you. Should you need to reschedule or cancel, please notify the Invivo Front Desk more than 24 hours in advance. Please allow 48 hours of notice if rescheduling or canceling group appointments or multiple (2 or more) services. Failure to give notice is considered a No Call/No Show situation. No Call/No Shows are very damaging to service providers in the spa industry. Even though there are times when schedules and stress get the best of us and the memory slips; consistent no shows will result in the client only being able to book same day appointments. The levying of a $35 no show or late cancellation fee can occur for each missed appointment or late cancellation. Consistent no shows are considered 2 or more missed services in a calendar year. A late cancellation is defined as any cancelled appointment with less than 24 hrs notice.
This is a Wellness Establishment:
The Facial Spa Services are here to improve your wellness and relaxation. If the service provider considers the environment threatening in the treatment room or a person is behaving inappropriately, that person will be immediately referred to the INVIVO front desk and management will be notified. We strive to create a safe, comforting and mindful environment.
Cell Phones and Electronic Devices:
Cell phones and devices should be turned off in the treatment room for your relaxation. Devices should not be in use in public areas of the Invivo facility.
All guests are asked to fill out a brief skin questionnaire upon arrival. Please allow 15 extra minutes before your appointment for filling out any necessary paperwork. Please declare any medical conditions on your questionnaire paperwork and to the service provider. Certain services and products may not be advisable to you. We ask about medications and allergies to best serve you and take care of your skin.
The Esthetics Spa Services are for wellness, beautification, and relaxation purposes and make no medical claims.
Product Returns and Exchanges:
Unopened and unused product can be returned within 30 days for a refund or exchange. A sales receipt will be needed at the time of the refund or exchange.
All service and gift card sales are final.
Discounts, Specials and Promotions:
Only one discount or promotion can be used per service.
Specials and discounts can be offered at anytime. Please discuss discount options with the Invivo front desk staff or Adrienne at the beginning of your service.
A 10% rebook discount is offered for those who book for future appointments at the time of payment.
Prices and Service:
Although we make every effort to keep our website and spa menu updated, prices and services are subject to change at any time.
Although we encourage good skincare habits at any age, Esthetics guests under 18 need the approval of or be accompanied by an adult guardian.
Modesty and What to Wear to a Facial Spa Service:
The service provider will give instructions as to the changing and body positioning needs for your treatment. They will leave the room for you to change and get into the table. A spa wrap is offered for additional warmth and modesty. There is also a locker facility available in the wellness center if you prefer to change into a robe and store clothing. The service provider will have you covered by either towels, sheets, blankets or spa wraps depending on the treatment. Only the area being treated will be exposed at any given time. The service provider will also remove themselves from the treatment room before you leave the table. Feel free to ask the service provider about any questions you have about draping or changing.
The Specialized Treatment Services, LED Microfacial, and 35 Minute Express Facial do not require changing as they are shorter booking times and only need the face to be exposed. Draping will be provided for protect your clothing.
Please lock up any valuables and jewelry in the Invivo locker room or leave them at home.
By following these steps, I feel confident we can continue to provide you with high quality and safe services.
Please do not come in if you are not feeling well or have a fever.
Services can be declined if you seem unwell at the time of your arrival. Please call to reschedule your appointment if you feel unwell, or have been in immediate contact with someone unwell or diagnosed with COVID -19. Appointments can be rescheduled 10 days after the onset of illness symptoms.
Please arrive for your scheduled appointment 5 minutes early to fill out a COVID-19 health consent form and waiver.
I am required to ask you to complete the form at the beginning of each service for the foreseeable future.
It is highly encouraged that a mask to be worn when you arrive. The Invivo Wellness Center has a strict mask policy. If you need a mask please ask for one. Instructions will be given for changing and mask requirements during the service consultation in the treatment room. There is a table shield available that minimizes contact and technician proximity during the service. If you would prefer to have it utilized during your service, please feel free to ask for it.
Appointments will be scheduled with more time allotted between guests to allow for additional sanitation, minimizing contact with other spa guests, and time for you to purchase retail products.
I apologize if I am running a few minutes late for your appointment, but a thorough disinfection will be done between each service as well as at the beginning and end of each day.
Great care has been taken to update the treatment room to meet the criteria of the CDC, State, Local, and Associated Skin Care Professional standards. The treatment room, retail area, and waiting area are consistently cleaned and disinfected. Additional updates like hospital grade HEPA-13 air filters and disinfecting LED counter lights have been installed to create the healthiest possible environment.